FAQ

Frequently Asked Questions

General: Buying, Contact, Shipping, etc...

What payment options do you accept?

We accept VISA and MasterCard in our shopping cart.

How long does it take to receive my order?

Orders completed before 2 PM on a business day will leave our facility on the same day. (All time is in Eastern time.) The length of time it takes for your shipment to arrive at the destination will depend on the shipment method you choose in the checkout process.

Orders completed after 2 PM on a business day will leave our facility on the next business day. Please note that if you place an order after 2 PM on a Friday, these orders, as well as orders placed on weekends, will leave our facility on the following Monday in most cases.

Our facility is closed on the following major U.S. holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Orders placed on these holidays above, as well as those placed after 2 pm on the day before these holidays, will be shipped out on the next business day.

I want to track my order. Which shipping method should I choose?

For more up-to-date tracking of shipments, we recommend choosing one of the UPS options. For all shipping methods, you will receive an email with tracking codes, once your package leaves our facility.

I need my order as soon as possible. Which shipping method should I choose?

All UPS options and USPS Express Mail are more likely to arrive on time than USPS Priority Mail. USPS does not guarantee on-time arrival of Priority Mail.

What is your return policy?

We accept returns of our products if a product is proven defective or was shipped in error for a period of 30 days from receipt of the product. If a product was proven defective, a replacement will be shipped at our expense immediately upon receipt of the product shipped in error. If a product was shipped in error, upon receipt of the defective product an immediate refund will be issued. Refunds will be issued within 15 days of receipt of authorized return to the same credit card account used for original purchase.

To receive either a replacement product or a refund, a return authorization (RA) number must be obtained first. Returns without such prior RA will not be accepted. To receive such an RA, please call our customer service at 212-628-0851.

Once an RA has been issued, returns have to be made within 30 days. A return not received within 30 days will be assumed cancelled, and the RA number will be voided. In returning your product, please include a copy of your original shipping receipt.

How can I contact Fertility Nutraceuticals?

Write to us:
Fertility Nutraceuticals, LLC
1015 Madison Avenue #504
New York, NY 10075 USA

Call us:
(212) 628-0851

Email us:
info@fertilitysupplementstore.com

Do you ship overseas?

No. At this time, we do not ship overseas due to legal and customs complications. You have a couple of options. 1) If you have a friend or family member in the United States, you can place your order and have it shipped to the friend or family member, who can then send the package to you personally. This is the best method, but we understand that not everyone has a friend or family in the United States. 2) There are freight forwarders that can receive your order and forward it to you. If you use this option, please make an arrangement first with the freight forwarder of your choice, and place an order on our website, following the forwarder's direction for shipping address.

Fertinatal DHEA

What is FERTINATAL®?

FERTINATAL® is a nutritional supplement of plant-derived dehydroepiandrosterone (DHEA), micronized to the same particle sizes used by the Center for Human Reproduction (CHR) in their studies of DHEA's effects on women's fertility.

What is DHEA?

DHEA is a natural hormone made in the body by all women and men. DHEA is an intermediate step in a complex process called steroidogenesis, in which cholesterol is converted into male and female sex hormones: testosterone and estradiol. DHEA levels decline significantly as women (and men) get older.

What is the potential benefit of DHEA?

DHEA has been shown to enhance fertility in women of advanced ovarian age.*

What differentiates FERTINATAL® from other DHEA supplements?

DHEA is widely advertised for its many supposed benefits. However, most of their health benefits are scientifically not well documented. FERTINATAL® is designed specifically to enhance female fertility in women with advanced ovarian age.

In short, FERTINATAL® is the only DHEA product that meets all these criteria:

  • Micronized DHEA supplement, specifically developed for women who want to enhance their fertility*
  • Individually blister-packed (25 mg Three Times Daily)
  • 100% plant-derived
  • Undergone rigorous 3-step quality assurance process, including batch testing at independent laboratories for potency and particle sizes

As a result of the high quality of FERTINATAL®, Fertility Nutraceuticals, LLC, has been licensed by the Center for Human Reproduction (CHR) to cite their U.S. patents (7,615,544 and 8,067,400). Designed specifically to meet the criteria required for the DHEA products used in all of CHR's studies, FERTINATAL® is the only DHEA product that can claim fertility benefits in women with advanced ovarian age.

Who should not take FERTINATAL®?

Please refer to the supplement facts insert for safety information and warning about FERTINATAL® use. If you have any doubts about whether you should start FERTINATAL® supplementation, you should consult your healthcare provider before starting DHEA. 

What are the potential side effects of FERTINATAL®?

Reported side effects of DHEA supplementation include: oily skin, acne, hair loss, increased hirsutism (hair growth), deepening of the voice, increased libido and assertiveness, gastro-intestinal complaints and hypertension.

How long should I take FERTINATAL® DHEA?

At least 6 weeks, up to 16-20 weeks of DHEA supplementation is recommended for improving egg quality, because that's how long it takes for an egg to reach maturity in the ovaries and become ready for ovulation. More detailed explanation is available on the how to increase egg quality page.

Can I take OVOENERGEN with FERTINATAL® DHEA?

Yes, in most cases, OVOENERGEN can be taken with FERTINATAL® DHEA to provide your eggs with multi-faceted fertility support*. However, if you have any concerns about its use, please consult your physician first before starting supplementation.

What should I do if I miss a dose of FERTINATAL® DHEA?

Missing a dose or two here and there will not be a problem. You can continue taking FERTINATAL® as if you did not miss a dose. We do not recommend taking double dose to make up for the missed dose.

Can I take FNC’s Prenatal Vitamins with FERTINATAL® DHEA?

Yes! OBGYN doctors recommend that women who are trying to get pregnant take prenatal vitamins to prepare their bodies for a healthy pregnancy. FNC's Prenatal Vitamins ensure that your body is ready for the baby when you get pregnant with the help of FERTINATAL® DHEA.

Does FERTINATAL® DHEA need to be taken before or after a meal?

It does not matter whether you take FERTINATAL® before or after a meal.

When in my menstrual cycle should I take FERTINATAL® DHEA?

Supplementation with DHEA can be started at any time in your menstrual cycle. Based on the studies conducted by the CHR and other leading fertility researchers, supplementation with FERTINATAL® DHEA for female fertility is recommended uninterrupted, for at least 6 weeks up to 18 weeks. CHR emphasizes that DHEA be continued for at least 6 weeks and until positive pregnancy test.

To understand the rationale behind this recommendation, please refer to our improve egg quality page, which explains the maturation process of eggs and how androgens may enhance healthy growth of eggs in the ovary.

What should I do if I have a question about using DHEA?

Please refer to the insert first. If your question is not answered, you should consult your healthcare provider before starting supplementation with DHEA.

Why does the Center for Human Reproduction (CHR) endorse FERTINATAL® DHEA?

FERTINATAL® meets all the manufacturing and quality criteria set by the CHR, following CHR’s clinical studies regarding DHEA and female fertility*. Because of the dependable high quality of FERTINATAL® DHEA, Fertility Nutraceuticals, LLC, has been licensed by CHR to cite their U.S. patents (7,615,544 and 8,067,400). FERTINATAL® is the only DHEA product that can claim fertility benefits in women with advanced age and low ovarian reserve.

Androenergen CoQ10

What is ANDROENERGEN?

ANDROENERGEN is a mega-dose nutritional supplement of pharmaceutical-grade coenzyme Q10 (CoQ10), designed specifically to support male fertility by optimizing energy metabolism for sperm and providing antioxidant protection*.

Who is ANDROENERGEN CoQ10 intended for?

ANDROENERGEN CoQ10 is designed specifically for men who want to enhance their fertility through healthy sperm development*. Older men with age-related natural decline in CoQ10 levels and sperm parameters may benefit from ANDROENERGEN CoQ10 the most*.

Are there any medications I should avoid while using ANDROENERGEN?

CoQ10 may have interactions with medications, including but not limited to, chemotherapeutic medications, antihypertensive drugs and Warfarin (Coumadin). If you are taking any prescription medications, consult your health care provider before starting supplementation with ANDROENERGEN. For more information, please refer to the supplement fact insert.

What is CoQ10?

CoQ10 is a vitamin-like substance that acts as an antioxidant, found throughout the body. CoQ10 has been safely used by many urologists to support male fertility. Studies suggest that the two major functions of CoQ10, when it comes to sperm health, are to provide the sperm with necessary energy for development via robust energy metabolism*, and to protect sperm cells and mitochondrial DNA from oxidative damage*. 

In studies, CoQ10 has been shown to protect mitochondria, the energy-producing elements within cells, from oxidative damage. Oxidative damage accumulates with advancing age, while natural levels of CoQ10 in the body decline with age. CoQ10 plays an important role in cellular metabolism including that of sperm*. During spermatogenesis, sperm needs sufficient energy to develop properly with normal morphology (shape) and motility (ability to move in a straight line). CoQ10 transports electrons and protons into the mitochondria, helping the mitochondria maintain membrane potential*. CoQ10 also drives the synthesis of ATP, a molecule that acts like a rechargeable battery, supplying essential energy to the cell*.

What differentiates ANDROENERGEN from other CoQ10 supplements?

ANDROENERGEN was designed specifically to support sperm health and male fertility. ANDROENERGEN delivers more than 3 times the amount of CoQ10 as most other CoQ10 products, comes in oil-suspended softgels designed for best absorption, and is individually blister-packed in convenient 3x7 sheets, representing 333mg Three-Times-Daily schedule. Like any other products we offer, ANDROENERGEN also undergoes a rigorous quality control process that includes a rare third-party lab testing.

What are the potential benefits of ANDROENERGEN CoQ10 for men?

CoQ10 may enhance male fertility by supporting sperm quality through robust energy metabolism for sperm development, and protection of DNA from oxidative damage*.

How do CoQ10 levels change over the lifetime?

Levels of CoQ10 in the bloodstream have been shown to decline with advancing age, in both men and women. Some researchers have speculated that this drop may have a role in general aging process, including in the age-related natural decline in fertility.

How much ANDROENERGEN CoQ10 should I take to improve my sperm?

Supplementation with CoQ10 has been widely used and studied in male fertility context, but supplementation schedule varies widely from study to study. Most studies with significant effects on sperm parameters used at least 200-300 mg of CoQ10 per day, for at least 8 to 26 weeks.

Based on the available evidence in the literature, each softgel of ANDROENERGEN is designed to provide 333 mg of oil-suspended CoQ10, to be taken 3 times daily (999 mg per day). ANDROENERGEN contains more than three times the amount of CoQ10 than most other CoQ10 supplements found on the market.

What are the potential side effects of ANDROENERGEN?

Reported side effects of CoQ10 include upset stomach, loss of appetite, nausea, vomiting and diarrhea. It can cause allergic skin rashes in some people. For more information, please refer to the supplement fact insert.

When do I stop taking ANDROENERGEN?

If you have a surgery scheduled, discontinue ANDROENERGEN use at least two weeks before the scheduled surgery.

What should I do if I miss a serving of ANDROENERGEN?

Missing a dose or two here and there will not be a problem. You can continue taking ANDROENERGEN as if you did not miss a dose. We do not recommend taking double dose to make up for the missed dose.

Ovoenergen CoQ10

What is OVOENERGEN?

OVOENERGEN is a mega-dose nutritional supplement of pharmaceutical-grade coenzyme Q10 (CoQ10), developed in consultation with Robert Casper, MD, a leading researcher of CoQ10 and female fertility. OVOENERGEN CoQ10 is designed specifically to support female fertility by optimizing energy metabolism for eggs and providing antioxidant protection*. Dr. Casper endorses OVOENERGEN CoQ10.

Who is OVOENERGEN CoQ10 intended for?

OVOENERGEN CoQ10 is designed specifically for women who want to enhance fertility through healthy egg development*. Older women with age-related natural decline in ovarian function and CoQ10 levels may benefit from OVOENERGEN CoQ10 the most*.

Who is Dr. Robert F. Casper?

Dr. Casper is one of the forerunners of the still unfolding research into the roles of CoQ10 and other antioxidants in determining the quality of eggs*. Senior Investigator at the Samuel Lunenfeld Research Institute at Mount Sinai Hospital in Toronto, Canada, Dr. Casper has been leading the investigation into understanding the mitochondrial functions within the context of egg quality, chromosomal integrity and women’s fertility in general. Dr. Casper’s group was one of the first to suggest that CoQ10 may help improve egg quality by optimizing energy metabolism via ATP synthesis in the mitochondria, as well as protecting DNA in eggs and mitochondria from oxidative stress*. Dr. Casper endorses OVOENERGEN CoQ10.

What is CoQ10?

CoQ10 is a vitamin-like substance that acts as an antioxidant, found throughout the body. CoQ10 has been safely used by many urologists to support male fertility. Studies suggest that the two major functions of CoQ10, when it comes to sperm health, are to provide the sperm with necessary energy for development via robust energy metabolism*, and to protect sperm cells and mitochondrial DNA from oxidative damage*. 

In studies, CoQ10 has been shown to protect mitochondria, the energy-producing elements within cells, from oxidative damage. Oxidative damage accumulates with advancing age, while natural levels of CoQ10 in the body decline with age. CoQ10 plays an important role in cellular metabolism including that of sperm*. During spermatogenesis, sperm needs sufficient energy to develop properly with normal morphology (shape) and motility (ability to move in a straight line). CoQ10 transports electrons and protons into the mitochondria, helping the mitochondria maintain membrane potential*. CoQ10 also drives the synthesis of ATP, a molecule that acts like a rechargeable battery, supplying essential energy to the cell*.

What differentiates OVOENERGEN from other CoQ10 supplements?

OVOENERGEN was designed in collaboration with, and is endorsed by, Robert F. Casper, MD, a prominent researcher of female fertility and CoQ10. OVOENERGEN delivers more than 3 times the amount of CoQ10 as most other CoQ10 products, comes in oil-suspended softgels designed for best absorption, and is individually blister-packed in convenient 3x7 sheets, representing 333mg Three-Times-Daily schedule. Like any other products we offer, OVOENERGEN also undergoes a rigorous quality control process that includes a rare third-party lab testing.

What are the potential benefits of OVOENERGEN CoQ10 for women?

CoQ10 may enhance female fertility by supporting egg quality through robust energy metabolism for egg development, and protection of DNA from oxidative damage*.

How much OVOENERGEN CoQ10 should I take to improve my eggs?

Supplementation with CoQ10 has been extensively used in male fertility context, but CoQ10 for female fertility is a relatively new development in the field. Dr. Casper, with whom we developed OVOENERGEN, generally recommends about 1,000 mg of CoQ10 per day for improving egg quality*. Dr. Casper’s suggestion is based on extrapolation from studies conducted in mice, as well as published human data in men.

Based on Dr. Casper’s recommendation, OVOENERGEN is designed to provide 333 mg of oil-suspended CoQ10, to be taken 3 times daily. OVOENERGEN contains more than three times the amount of CoQ10 than most other CoQ10 supplements found on the market.

How do CoQ10 levels change over the lifetime?

Levels of CoQ10 in the bloodstream have been shown to decline with advancing age, in both men and women. Some researchers have speculated that this drop may have a role in general aging process, including in the age-related natural decline in fertility.

How long should I take OVOENERGEN CoQ10?

Again, there is no absolute answer yet to the best use of CoQ10 for egg quality (see above). Dr. Casper estimates that the minimum length of time to be on CoQ10 is two months, with a possible peak effect at around 4 months*.

Can I take OVOENERGEN with FERTINATAL® DHEA?

Yes, in most cases, OVOENERGEN can be taken with FERTINATAL® DHEA to provide your eggs with multi-faceted fertility support*. However, if you have any concerns about its use, please consult your physician first before starting supplementation.

Can I take FNC’s Prenatal Vitamins with OVOENERGEN CoQ10?

Yes! OBGYN doctors recommend that women who are trying to get pregnant take prenatal vitamins to prepare their bodies for a healthy pregnancy. FNC’s Prenatal Vitamins ensure that your body is ready for the baby when you get pregnant.

What are the potential side effects of OVOENERGEN?

Reported side effects of CoQ10 include upset stomach, loss of appetite, nausea, vomiting, and diarrhea. It can cause allergic skin rashes in some people. For more information, please refer to the supplement fact insert.

When do I stop taking OVOENERGEN?

If you have a surgery scheduled, discontinue OVOENERGEN use at least two weeks before the scheduled surgery.

There is not enough information on the use of CoQ10 during pregnancy and breast-feeding. To be on the safe side, discontinue supplementation with OVOENERGEN once pregnant, and do not resume until completion of breast-feeding.

Are there any medications I should avoid while using OVOENERGEN?

CoQ10 may have interactions with medications, including but not limited to, chemotherapeutic medications, antihypertensive drugs and Warfarin (Coumadin). If you are taking any prescription medications, consult your healthcare provider before starting supplementation with OVOENERGEN. For more information, please refer to the supplement fact insert.

What should I do if I miss a serving of OVOENERGEN?

Missing a dose or two here and there will not be a problem. You can continue taking OVOENERGEN as if you did not miss a dose. We do not recommend taking double dose to make up for the missed dose.

Prenatal Vitamins with Fertility DHEA*

What’s the difference between prenatal vitamins and FNC's Prenatal Vitamins with Fertility DHEA*?

You can think of FNC’s Prenatal Vitamins with Fertility DHEA* as complete prenatal vitamins with a little fertility boost*. The fertility-specific DHEA (dehydroepiandrosterone) added to Prenatal Vitamins with Fertility DHEA* helps women conceive more easily, while the essential vitamins and minerals help prepare your body for a healthy pregnancy*. No other prenatal vitamins on the market provide fertility support of DHEA*.

Our Prenatal Vitamins, on the other hand, contain no DHEA.  While DHEA has benefits for women who are trying to conceive, it should not be taken during pregnancy (because your body produces plenty of DHEA during pregnancy).  Once you conceive after taking our Prenatal Vitamins with Fertility DHEA*, you should switch to FNC’s Prenatal Vitamins.

I got pregnant using Prenatal Vitamins with Fertility DHEA*! Should I continue taking this supplement?

Congratulations! Once you get pregnant, you should switch to FNC’s Prenatal Vitamins, since your body will not need the fertility benefit of DHEA once pregnant. FNC’s Prenatal Vitamins provides the same premium prenatal vitamins and minerals as Prenatal Vitamins with Fertility DHEA*; the only difference is the absence of DHEA.

What’s the difference between regular prenatal vitamins and FNC's Prenatal Vitamins with Fertility DHEA*?

You can think of Prenatal Vitamins with Fertility DHEA* as complete prenatal vitamins with fertility boost, specifically designed for women over 35 who are trying to conceive naturally*. The fertility-specific DHEA (dehydroepiandrosterone) added to Prenatal Vitamins with Fertility DHEA* helps women conceive more easily, while the essential vitamins and minerals help prepare your body for a healthy pregnancy*. No other prenatal vitamins on the market provide fertility support of DHEA*.

Which vitamins and minerals does FNC's Prenatal Vitamins with Fertility DHEA* contain?

Prenatal Vitamins with Fertility DHEA* contains important vitamins and minerals for women who are preparing their bodies for pregnancy. The vitamins and minerals in Prenatal Vitamins with Fertility DHEA* help the baby develop normally, while maintaining the health of the mother during pregnancy.

Prenatal vitamins and minerals in Prenatal Vitamins with Fertility DHEA* include folic acid, which is necessary for the normal development of the brain and spine in the baby, calcium for strong bones, and iron for maintaining healthy supply of oxygen for the baby.

Prenatal Vitamins with Fertility DHEA* also contains 25 mg of DHEA, which supports development of healthy eggs in the ovaries, helping women over 35 get pregnant more easily*. For a full list of ingredients and their benefits, please refer to the supplement fact insert.

What is DHEA?
DHEA is a natural hormone made in the body by all women and men. DHEA is an intermediate step in a complex process called steroidogenesis, in which cholesterol is converted into male and female sex hormones: testosterone and estradiol. DHEA levels decline significantly as women (and men) get older.
What are the potential benefits of DHEA?

DHEA has been shown to enhance fertility in women of advanced ovarian age, via better egg quality*.

What’s the difference between FERTINATAL® and Prenatal Vitamins with Fertility DHEA*?

Prenatal Vitamins with Fertility DHEA* is first and foremost a prenatal vitamin product, containing vitamins and minerals that are important for women who are preparing for a pregnancy (and their babies!). Prenatal Vitamins with Fertility DHEA* also contains 25 mg per day of the fertility-supporting DHEA to make it easier for pregnancy to happen. Prenatal Vitamins with Fertility DHEA* is designed for women above age 35 with normal fertility, who are trying to conceive naturally. FERTINATAL®, on the other hand, delivers 75 mg of fertility DHEA per day. This higher serving size of FERTINATAL® is intended for women over 40, or women who are receiving fertility treatments. Please refer to the product guide or contact us if you need further guidance.

Who should not take Prenatal Vitamins with Fertility DHEA*?

Please refer to the supplement facts insert for safety information and warning about Prenatal Vitamins with Fertility DHEA* use. If you have any doubts about whether you should start Prenatal Vitamins with Fertility DHEA* supplementation, you should consult your healthcare provider before starting Prenatal Vitamins with Fertility DHEA*.

What are the potential side effects of Prenatal Vitamins with Fertility DHEA*?

Allergic sensitization has been reported after oral and parenteral administration of folic acid. Reported side effects of DHEA supplementation include oily skin, acne, hair loss, increased hirsutism (hair growth), deepening of the voice, increased libido and assertiveness, gastro-intestinal complaints and hypertension. If you experience unwanted side effects, discontinue supplementation and consult a healthcare provide immediately. For full listing of possible side effects and safety precautions, please refer to the supplement insert of Prenatal Vitamins with Fertility DHEA*.

Prenatal Vitamins

Which vitamins and minerals does FNC’s Prenatal Vitamins contain?

Prenatal Vitamins contain a complete set of important vitamins and minerals for before, during, and after pregnancy, in one daily tablet. These vitamins and minerals help the baby develop normally, while maintaining the health of the mother during pregnancy*.

Prenatal Vitamins include 1,000 mg of folic acid, which is necessary for the normal development of the brain and spine in the baby, calcium for strong bones, and iron for maintaining healthy supply of oxygen for the baby*. For a complete list of ingredients and their benefits, please refer to the supplement facts insert

Does FNC’s Prenatal Vitamins contain 1,000 mcg of folic acid?

Yes! OBGYN doctors recommend that women take at least 800 mcg of folic acid daily before pregnancy to promote the development of a normal central nervous system. FNC’s Prenatal Vitamins provide 1,000 mcg of folic acid daily.

Can I take Prenatal Vitamins with other supplements from FNC?

FNC’s Prenatal Vitamins can be taken with FERTINATAL® DHEA and/or OVOENERGEN™ CoQ10. Do not take Prenatal Vitamins together with Prenatal Vitamins with Fertility DHEA*, because each of these supplements already contains a complete set of prenatal vitamins and minerals by itself.

What’s the difference between Prenatal Vitamins with Fertility DHEA* and Prenatal Vitamins?

Prenatal Vitamins with Fertility DHEA* is a unique product for women over 35 who are trying to get pregnant*. In addition to a complete set of prenatal vitamins and minerals, it contains 25 mg of fertility-boosting DHEA to help women get pregnant more easily and quickly*. Prenatal Vitamins, on the other hand, do not contain DHEA, and can be taken by women who do not need the fertility boost from DHEA and women who are already pregnant.

Who should not take Prenatal Vitamins?

Please refer to the supplement facts insert for safety information and warning about Prenatal Vitamins use. If you have any doubts about whether you should start Prenatal Vitamins, you should consult your healthcare provider before starting supplementation.

What are the potential side effects of Prenatal Vitamins?

Allergic sensitization has been reported after oral and parenteral administration of folic acid. If you experience unwanted side effects, discontinue supplementation and consult a healthcare provider immediately. For full listing of possible side effects and safety precautions, please refer to the supplement facts insert.