We accept returns of our products only if a product is proven defective or was shipped in error, for a period of 30 days from receipt of the product. If a product was proven defective, or shipped in error, a replacement will be shipped at our expense immediately upon receipt of the defective product or the product shipped in error.
Partially for this reason, we strongly recommend you discuss supplementation with any of our fertility supplements with your physician before placing an order.
A cancellation request is accepted only if it is received before the product is shipped out of our facility. If you need to cancel your order, please contact us as soon as possible at 212-628-0851 or at firstname.lastname@example.org. Once the order leaves our facility, we cannot accept cancellations.
Refunds will be issued within 15 days of receipt of the authorized return to the same credit card account used for original purchase.
To receive either a replacement product or a refund, a return authorization (RA) number must be obtained first. Returns without such prior RA will not be accepted. To receive such an RA, please call our customer service at 212-628-0851.